Order Processing Details
Order Cut-Off Time: 16:00 GMT
Processing Period: 1-2 business days (Monday through Friday)
Delivery Timeframe: 3-4 business days (Monday through Friday)
Shipping Cost: Complimentary delivery on all orders within the United Kingdom
Order Fulfillment Process
Upon order placement, you will receive a confirmation email acknowledging receipt of your order and confirming that processing has commenced. Our fulfillment team requires 1-2 business days (Monday through Friday) to process your order.
Following processing completion, your order will be dispatched and you will receive a comprehensive tracking notification via email containing all relevant delivery information.
Standard delivery time ranges from 3-4 business days (Monday through Friday). We are pleased to provide complimentary shipping services for all orders delivered within the United Kingdom.
Delivery Delays
Should your order experience unexpected delays, we respectfully request that you allow an additional 3 business days (Monday through Friday) before contacting our customer service team. If your order has not arrived within this extended timeframe, please reach out to us at info@buksolo.uk, and our team will conduct a thorough investigation to resolve the matter promptly.
Order Modifications and Cancellations
To request order cancellation, please contact our customer service team at info@buksolo.uk at your earliest convenience. Please note that cancellation requests cannot be accommodated once an order has entered the processing phase.
Damaged or incorrect goods
In the unlikely event that you receive damaged or incorrect merchandise, we extend our sincere apologies for any inconvenience caused. To facilitate a swift resolution, please photograph the affected items and forward the images to info@buksolo.uk. Our quality assurance team will review your case immediately and ensure prompt delivery of the correct, undamaged products.
Customer Support
Should you require any assistance or have questions regarding your order, our customer service team is available to provide comprehensive support. Please contact us using the information provided below, and we will be delighted to assist you.
