Effective Date: 01/16/2025
1. Introduction
Buksolo (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website buksolo.uk (the “Site”) or use our services related to the online sale of books.
2. Information We Collect
We collect the following types of information:
- Personal Information: This includes information that can be used to identify you, such as:
- Name
- Email address
- Billing address
- Shipping address
- Phone number
- Payment information (credit card details are processed securely through our payment processor and are not stored on our servers)
- Account username and password
- Order Information: Details about the books you purchase, order history, and shipping information.
- Browsing Information: Information about your interactions with our Site, including:
- IP address
- Browser type
- Operating system
- Referring URLs
- Pages visited
- Dates and times of visits
- Cookies and similar tracking technologies (see our Cookie Policy below)
- Communications: Records of your communications with us, including emails, chat logs, and customer service inquiries.
3. How We Use Your Information
We use your information for the following purposes:
- Order Fulfillment: To process and fulfill your orders, including shipping, delivery, and payment processing.
- Account Management: To create and manage your account, provide customer support, and personalize your experience.
- Communication: To communicate with you about your orders, account updates, promotional offers, and other relevant information.
- Marketing: To send you newsletters, special offers, and other marketing communications (you can opt-out at any time).
- Website Improvement: To analyze website usage, improve our Site’s functionality, and optimize the user experience.
- Fraud Prevention: To detect and prevent fraudulent transactions and protect our business and customers.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. How We Share Your Information
We may share your information with the following categories of recipients:
- Service Providers: We share information with third-party service providers who assist us with payment processing, shipping, marketing, data analytics, and other essential functions. These providers are contractually obligated to protect your information and use it only for the purposes we specify. Examples include:
- Payment gateways
- Shipping carriers
- Email marketing platforms
- Cloud hosting providers
- Business Partners: We may share information with business partners who offer products or services that may be of interest to you (with your consent).
- Legal Authorities: We may disclose information to legal authorities if required by law or legal process.
- In connection with a Business Transfer: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
5. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect browsing information and improve your experience on our Site.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete information.
- Deletion: You have the right to request the deletion of your personal information (subject to certain exceptions).
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a portable format.
To exercise these rights, please contact us at info@buksolo.uk.
7. Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- SSL encryption to protect data transmitted over the internet.
- Secure storage of personal information.
- Regular security audits and vulnerability assessments.
- Employee training on data security best practices.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@buksolo.uk.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our Site and update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: info@buksolo.uk
- Phone: +44 7537 172127
- Address: 40 Hanover Ave, Woodhouse, Leeds LS3 1BQ, United Kingdom