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Return and Refund Policy

We want you to be completely satisfied with your purchase. If you are not, here’s how our return, refund, and exchange process works.

Return Details Tabs
Return Period
Restocking Fee
Refund Time
Return Shipping
Return Period: 30 days from delivery date.
Restocking Fee: None.
Refund Time: Processed within 7 days.
Shipping Costs for Returns: Paid by the customer.

This policy is subject to our Terms of Service.

Return Window Info

Return Window

 

Customers have 30 days from the delivery date to initiate returns for eligible items. Returns will not be accepted beyond this 30-day window.

To commence the return process, please contact our customer service team at info@buksolo.uk. All returned items must meet the following criteria:

  • Items must remain unused and unworn
  • Original packaging must be intact
  • All tags and labels must remain attached
  • Items must be in their original condition
Return Process Accordion
Return Process
Please contact us first
Send an email to info@buksolo.uk with your order details and the reason for the return. Items returned without prior approval will not be accepted.
Follow the instructions
Once your return request is approved, you will receive instructions on how to return the item.
Pack it well
Make sure the product is packed well to avoid damage during transportation.
Return Shipping Costs
Customers are responsible for return shipping costs.
Refund & Exchange Info
Refunds
Upon receipt of your returned package, our quality assurance team will conduct a thorough inspection. Once the return is approved, your refund will be processed to the original payment method within 7 days. We do not impose restocking fees on approved returns.
Exchanges
Changed your mind and want a different item? Just reach out to us at info@buksolo.uk with the details of what you’d like to exchange, and we’ll guide you through the process.
Cancellations
To request order cancellation, please contact our customer service team at info@buksolo.uk. Please note that we cannot guarantee cancellations once the order has been processed.
Damaged or Incorrect Items
In the event that you receive damaged or incorrect merchandise, our customer service team is committed to providing immediate assistance. Contact us at info@buksolo.uk. We’ll make sure to resolve the problem and send you the correct item or a replacement.

If you have any questions or concerns, we’ll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 – 17:00 GMT

Email: info@buksolo.uk
Phone Number: +447418378012
Contact Form: Click Here

Business Information

Buksolo is operated by MXON ECOM LTD, a company registered in the United Kingdom.

Company Number: 15989483
DUNS Number: 232540335

Address:
71-75 Shelton Street, Covent Garden
London WC2H 9JQ
United Kingdom